(A) This Policy
Your privacy is of vital importance to us. Accordingly, LUMIWOW (referred to as "ourselves", "we", "us", and "our") has developed this privacy statement for our website (www.lumiwow.com). It governs the privacy of our visitors (referred to as "user", "visitor", "you", and "your") who choose to use it. For purposes of the General Data Protection Regulations, LUMIWOW is a controller.
This policy outlines the procedures we follow to collect, process, store, and protect our user's personal information. We provide guidance for the requirements and obligations of the user, website, and website owners. Users are requested to read this privacy statement carefully to understand our practices regarding your personal information and how we may use your personal data.
This privacy statement is applicable to all visitors to our website and should be read in conjunction with our website. By visiting or using our website or services in any manner, you acknowledge that you accept the practices and policies outlined in this privacy statement.
(B) Collection of Personal Data
This privacy policy applies to information that we, LUMIWOW, collect from or about our customers through the methods described below. We may combine information collected via one method (e.g., a LUMIWOW website) with information collected via another method (e.g., a LUMIWOW event). We do this to get a more complete view of our customers, which, in turn, allows us to serve you better and with more personalization.
LUMIWOW collects some of your personal information when you use our website. We collect your personal information when you make a purchase, sign up for our newsletter, create an account, and when you contact us. We ask you to provide your personal information such as your first name, delivery address, email address, and location (country). You provide this information on a voluntary basis and we only use this to provide our products and services.
We may collect further information about you during your visit to our website and the completion of your transaction with us. We automatically collect your log information i.e. IP address, browsing data, and device information.
(C) Use of Personal Data
LUMIWOW will use your information to enhance your experience, complete your purchase and delivery, and provide communication if you have signed up for our newsletters. We will also use your information to provide you with our products and services, process transactions, identify you and authenticate your details, improve and personalize our services, provide customer service, research, and manage your account.
(D) Legal Bases for Processing
We process your personal data to fulfill our contractual obligations to you. However, when you sign up for our newsletters, we rely on your consent to process your personal information. If we ask for any personal information for secondary purposes e.g. marketing, we will ask you directly for consent or provide you with an opportunity to decline or opt-out. If you decide to withdraw your consent for the processing of your personal information, please contact us at any time at privacy@lumiwow.com.
(E) Storage of Personal Data
We have security measures in place when we store your personal information. We will store the personal information you provide to us in order to fulfill your order. We may keep your personal information for purposes of complying with legal obligations such as tax laws. Order information is typically retained for 5 years for accounting purposes. If we no longer require personal information to provide the services to you, we will delete that personal information.
(F) Disclosure of Personal Data to Third Parties
We do not sell your personal information. We may share your information with third-party suppliers who are working on our behalf and require access to your information to carry out billing and payment processing, order fulfillment, and customer service. Our providers are carefully selected and we enter into applicable data processing agreements with such third-party suppliers to use your personal information only as necessary to provide services to LUMIWOW.
All third-party suppliers associated with us have their own privacy terms and terms of service covering the personal information you provide to complete your transaction. As soon as you leave our website, our policies no longer apply. We highly recommend that you read the third-party company's policies to understand their processes and treatment of your information.
(G) Payment Information
Payments are processed securely by Stripe (stripe.com/privacy) and PayPal (paypal.com/privacy). This includes any information that you use to make a purchase, such as your credit card details (cardholder name, card number, expiration date, etc.) and the billing name and address associated with your form of payment.
We do not store your full payment card details on our servers. All transactions are encrypted using SSL/TLS technology. If you create an account with us, your purchase history and related preferences may be stored under your account profile.
(H) Use of Cookies
Our website uses cookies to identify your computer and recognize you from other users. LUMIWOW uses cookies to improve your experience and support marketing.
Types of cookies we use:
- Essential cookies (required for checkout)
- Analytics cookies (e.g. Google Analytics)
- Marketing cookies (e.g. Meta Pixel, Klaviyo)
You can control cookies through your browser settings at any time.
(I) Email Newsletter
We use Klaviyo to manage our email marketing program, which is used to inform our subscribers about the products and services we offer. You can subscribe using our online automated process at your own discretion.
Email newsletters published by LUMIWOW may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. The activities we track can include when you open our emails, forward the emails, click links within the email content, times, dates, and frequency of activity. We use this data to enhance future email newsletters and supply you with more relevant content based on your activity.
Our subscribers are given the opportunity to unsubscribe at any time through our automated system. This process is detailed at the footer of each email newsletter. For more information on how Klaviyo handles your data, visit klaviyo.com/legal/privacy.
(J) Data Security
The security of your personal and sensitive information is of utmost importance to us. We protect your information by taking appropriate precautions and using accepted industry standards, both during transmission and once we receive your data. We encrypt all of your sensitive information using secure socket layer technology (TLS). We follow accepted industry standards to prevent any loss, disclosure, access, alteration, destruction, or misuse of your personal information.
Please note that no method of transmission of information over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information, however, we cannot guarantee absolute security. If you have any questions regarding the security of our website, please contact us at privacy@lumiwow.com.
(K) External Links
Our website may contain links both to and from other websites. We take all the necessary steps to include safe, quality, and relevant links, however, we cannot guarantee or verify the contents of external websites. You use all external links at your own risk and we recommend that you use appropriate caution. We do not accept responsibility or liability for any damages or implications caused by visiting linked websites.
(L) Your Legal Rights
You have certain rights to your personal information. These include:
If you are in the European Union (GDPR), you have the right to access the personal data we hold about you, to correct information we have on you, to request that we restrict the way in which data is processed about you, to delete your data, to object to the processing, to request data portability, and to lodge a complaint with your local data protection authority.
If you are in California (CCPA), you have the right to know what personal information is collected about you, to request deletion of your personal information, and to opt out of the sale of your personal information. We do not sell your personal data.
To exercise any of these rights, please contact us at privacy@lumiwow.com.
(M) Children's Privacy
Our website is not directed to children under the age of 16. We do not knowingly collect personal information from children.
(N) Changes to Our Privacy Statement
LUMIWOW reserves the right to make changes to our Privacy Statement at any time and will post updated terms on its website. In the event of material changes, we will provide notifications here or on our homepage so you are fully aware of our policies. Any amendments take effect as soon as they are posted on this page. Please read this Privacy Statement on a regular basis to ensure you have a full understanding of our procedures.
(O) Contact Us
We are always here to help you. If you have any questions about our Privacy Policy and the practices outlined within this, please contact us:
LUMIWOW Email: privacy@lumiwow.com Website: www.lumiwow.com