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Warranty Policy

Last updated: August 22, 2026

LUMIWOW warrants that its home beauty devices, when purchased from our official website and used normally, are free from defects in materials and workmanship. Every LUMIWOW LED Face & Neck Mask is covered by a one-year limited warranty from the original date of purchase.

Who is Covered?

This limited warranty applies solely to the customer who originally purchased the LUMIWOW device from our official website. It does not extend to any subsequent owner. Products obtained from unauthorized sellers, including unauthorized internet sites and marketplace resellers, are not eligible for coverage under this warranty.

What is Covered?

  • Electrical failure of the mask or wireless remote control under normal use.
  • LED beads that stop working through no fault of the user.
  • Defects in materials or workmanship.
  • Faults in the USB charging cable supplied in the box.

What is Not Covered?

This limited warranty does not cover damage resulting from:

  • Accidents, misuse, abuse, exposure to excessive heat or moisture, tampering, or unauthorized modifications.
  • Rubbing, squeezing, bending or applying excessive pressure to the mask — this can break the internal components and stop LEDs from working.
  • Service operations carried out by unauthorized service agencies.
  • Consumable parts such as the battery, which is designed to diminish in capacity over time, unless failure has occurred due to a defect in materials or workmanship.
  • Normal cosmetic wear such as light scratches or discoloration that doesn't affect performance.
  • Loss or theft of the device.

Warranty Solutions

During the warranty period, if a defect arises and LUMIWOW validates the claim, we will do one of the following:

  • Repair the defective device at no cost to you, or
  • Replace the defective device with a new or equivalent LUMIWOW device, or
  • If we are unable to repair or replace the device — for example, if the model is no longer available — issue a full refund of the purchase price.

How to Obtain Warranty Service?

  • Contact our customer service at support@lumiwow.co with a description of the issue, photos or a short video of the defect, and your proof of purchase.
  • We'll review your claim and respond within 1-3 business days.
  • If your claim is accepted, we'll send a confirmation and a prepaid shipping label so you can return the defective device in its original packaging at no cost to you.

Proof of Purchase

A valid order number or receipt from our official website is required for all warranty claims.

Warranty and Your Money-Back Guarantee

This one-year warranty is separate from our 90-day money-back guarantee. The money-back guarantee lets you return the product for a refund if you're not satisfied within 90 days of purchase. The warranty covers device faults for a full year, including after the money-back window has closed.

Limitation of Liability

Under no circumstances shall LUMIWOW be liable for any incidental, indirect, special, or consequential damages arising from the use of the product, even if LUMIWOW has been advised of the possibility of such damages. This warranty is provided in addition to, and does not limit, any rights you have under applicable consumer protection law.

Contact Us

For any further questions about your warranty, contact us at support@lumiwow.co.