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FAQ

Help centre

Frequently asked questions

Everything about the LUMIWOW LED Face & Neck Mask — how it works, how to use it, delivery, and what happens after you buy.

The mask

How does the LUMIWOW mask work?

The mask uses LED light therapy. Four clinical wavelengths reach different layers of the skin and trigger its own repair processes: red (630–660nm) and near-infrared (850nm) stimulate collagen and firm the skin, blue (415–430nm) targets acne-causing bacteria at the surface, and yellow (590nm) evens tone and calms redness.

What's inside the device?

104 four-core LED beads — 416 individual light cores in total — with a measured output of 7.6W spread evenly across the face and neck. The shell is medical-grade silicone, so it flexes to the shape of your face.

Does it cover the neck as well as the face?

Yes. Unlike most LED masks, which treat the face only, LUMIWOW covers the full face and the neck in a single session.

What modes does it have?
  • Firm — red + near-infrared, for collagen, firmness and fine lines
  • Clear — blue + red + near-infrared, for breakouts and inflammation
  • Glow — yellow + near-infrared, for redness and uneven tone
  • Multi — all wavelengths combined, for full-spectrum renewal

You switch between them with the M button on the wireless remote. There's no app to install and no account to create.

What's in the box?
  • Silicone LED mask, face & neck
  • Wireless remote control
  • USB charging cable
  • Fixing straps (x2)
  • Protective eye pads (x2)
  • Instruction manual
Is it wireless? How long does the battery last?

Yes, it's fully wireless — you can move around while wearing it. The 2000mAh battery gives 30+ sessions per charge and recharges through the USB cable included in the box.

Do I need to buy anything else later?

No. There are no refills, replacement cartridges or subscriptions. It's a one-time purchase, and the device is designed for unlimited sessions.

Using the mask

How often should I use it?

Use it 4–5 times a week, choosing a 5, 10 or 20-minute session. If your skin shows no signs of discomfort it can be used daily — but keep total use to no more than 30 minutes per day. Consistency matters far more than long sessions.

Morning or night — when is best?

Whenever fits your routine. There's no advantage to one over the other; the best time is the one you'll actually stick to.

Should I use it before or after my skincare?

Before. Use it on clean, dry skin with nothing between the light and your face. Apply serums and moisturiser straight after the session, when the skin is most receptive.

Do I need to use the protective eye pads?

Yes — the two eye pads are included for a reason. LED light is bright, and placing them over your closed eyes keeps every session comfortable.

Do I need SPF during a session?

No. The mask emits no UV, so no SPF is needed while using it. Daily SPF is still recommended as part of your normal routine.

How do I clean and store it?

Wipe the inner surface with a soft, slightly damp cloth after each session and let it dry before storing. Don't submerge it in water. Store it flat or loosely rolled — never folded, creased or under pressure.

Can I squeeze, fold or rub the mask?

Please don't. Rubbing, squeezing, bending or pressing hard on the mask can break the internal components and stop individual LEDs from working. This kind of damage isn't covered by the warranty, so handle it gently.

Can more than one person in the household use it?

Yes. Just wipe the inner surface between users for hygiene, and adjust the fixing straps to fit.

Results

When will I see results?
  • Week 1–2: inflammation settles, redness reduces
  • Week 3–4: first visible change in texture and firmness
  • Week 6–8: structural collagen shift
  • Week 10+: full effect

Take a photo on day one in consistent lighting. A change this gradual is very easy to miss when you see your face every day.

Will it work on my skin type?

LED light therapy is suitable for all skin tones and types, since it works with light rather than heat, acids or abrasion. Individual results still vary — skin type, age, hormones and consistency of use all play a part.

Does it replace a dermatologist?

No. LUMIWOW is a cosmetic device for at-home skin wellness, not a medical treatment and not a substitute for professional advice. If you have a diagnosed skin condition, speak to your dermatologist about how LED therapy fits alongside it.

Safety

Is it FDA cleared and certified?

Yes. LUMIWOW carries FDA 510(k) clearance, plus CE, FCC and RoHS certifications.

Does it hurt or get hot?

No. The device produces no heat and no UV. A session should feel like nothing more than warm, bright light.

Who should avoid using an LED mask?

Avoid use if you are pregnant or breastfeeding, have open wounds, skin infections, sunburn or photosensitivity, or take photosensitising medication such as doxycycline or isotretinoin. If you have a pacemaker, an implant, epilepsy or any photosensitive condition, speak to your doctor before using it.

How do I do a patch test?

Before using it on your face, test on the inner arm: clean and dry the skin, then run any mode for 3–5 minutes. If there's no irritation within 24 hours, you can go ahead and use it on the face.

Can I use it with Botox, fillers or retinol?

LED therapy is generally considered compatible with injectables, but wait until any swelling or bruising has settled — usually 1–2 weeks — and check with the practitioner who treated you. If you use retinol and have sensitive skin, space the two out rather than doing both on the same evening.

Ordering & payment

What payment methods do you accept?

Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, Google Pay and Shop Pay. All prices are shown and charged in US dollars (USD).

Is checkout secure?

Yes. Checkout runs on Shopify's secure, encrypted payment infrastructure. We never see or store your full card details.

Can I change or cancel my order?

Contact us within one business day of placing your order and we'll cancel it. After the order has shipped it can't be cancelled — but you're still covered by the 90-day money-back guarantee once it arrives.

Will I be charged customs or import fees?

No. We currently ship within the United States only, so there are no customs duties or import taxes on your order.

How do I use a discount code?

Enter it in the discount field at checkout and the price updates before you pay. One code per order.

Why is LUMIWOW cheaper than other LED masks?

We sell directly through this website — no retail markup, no distributor margin, no in-store overheads. That's how a mask covering both face and neck, with four wavelengths and 416 light cores, comes in at $149 rather than $380–$455.

Shipping & delivery

Where do you ship?

We currently ship within the United States only. Shipping is free on every order.

How long will delivery take?

Orders are dispatched within 24 hours of purchase and typically arrive within 5–7 business days.

How do I track my order?

You'll get a confirmation email when you order, and a second email with a tracking number once it ships. You can also track your order here at any time.

My order hasn't arrived — what now?

If it hasn't arrived within 10 business days of the estimated delivery window, email support@lumiwow.co with your order number and we'll investigate.

I entered the wrong address

Email us straight away — if the order hasn't shipped yet we can correct it. Once it's shipped we can't reroute it, and we're not able to cover orders delivered to an incorrect address given at checkout.

Returns, refunds & warranty

What if it doesn't work for me?

You're covered by a 90-day money-back guarantee. If you're not satisfied with the product or your results, return it within 90 days of purchase for a full refund. Full details are in our Refund Policy.

Who pays for return shipping?

If you're returning it because you changed your mind, return shipping is on you. If the item arrived faulty, damaged or incorrect, we cover the cost.

Do I need the original box to return it?

Yes — please return the mask, remote and cable in the original box with all accessories. Normal trial use is completely fine; it just shouldn't show damage from misuse.

How long does a refund take?

Refunds go back to your original payment method within 10–15 business days of us receiving the return, depending on your bank.

What does the warranty cover?

The device and remote are covered by a 1-year warranty from the date of purchase against electrical failure and manufacturing defects. If we can't repair or replace it, we refund you in full. See the Warranty Policy for the details.

Still have a question?

If your question isn't answered here, send it over — we usually reply within one business day.

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